Refund

To request a refund or return, please call the California office at 800-367-2539 or the Colorado office at 844-772-0052. We will consider the request and if allowed, coordinate a return time, provide you with a return method – in-store drop-off or shipping, and respond to your request accordingly.

• All return or refund requests must be made within 30 days of receiving your order.  
• If the error was on our part or if the product is defective, you may return it for a full refund. Alexander’s Aesthetics will cover the cost of return shipping and any replacement items.
• If a customer ordered in error, changed their mind, or if the product is not defective, it may be returned within 30 days of purchase, provided it is unused and in resellable condition. All returned items will be inspected upon receipt to ensure they meet these requirements. If the return is approved, the customer will be responsible for all return shipping costs.  
• When shipping a return: The item(s) must be in its original sealed packaging. Please use all original packing materials. If original packing materials are not available, quality packaging materials are required. The product should be packaged with peanut-type material filled to the top of the box and taped securely. Alexander’s Aesthetics is not responsible for damage incurred during shipping.

• Once your return is received, it is subject to inspection to verify it is new and unused prior to issuing a refund. Please note, some returned items may be subject to a 20% restocking fee.

• Custom ordered items and some PPE (Personal Protective Equipment) products are not returnable or refundable.

Cancellation Policy for Classes:

• Cancellations made 10 days or more in advance of the event date will be eligible for a 100% refund.
• Cancellations made less than 10 days before the event date will not be eligible for a refund unless the vacated spot in the class can be filled by another attendee. If the spot is successfully filled, a 100% refund will be issued; otherwise, no refund will be provided.
• We retain the right to cancel this class if the enrollment minimum is not met.  In this case, a full refund will be promptly issued.